Basic Settings

The following options are available by going to Settings > Basic

Custom CSS

In this space, you can add custom CSS styles to your order tracking pages. For more info, see here.

Order Information Displayed

Choose which elements you would like to display on the tracking results page.

Hide Blank Fields

Should fields which don’t have a value (e.g. customer name, custom fields) be hidden if they’re empty?

Form Instructions

The instructions that will display above the order tracking form.

Date/Time Format

The format to use when displaying dates. Possible options can be found here.

Order Email Frequency

How often should emails be sent to customers about the status of their orders? More info about notifications can be found here.

Disable AJAX Reloads

By default, AJAX is used to display tracking results without reloading the page. Toggling on this option disables that feature?

New Window

Should tracking results open in a new window? (Doesn’t work with AJAX reloads.)

Display Print Button

Should a Print button be added to tracking form results, so that visitors can print their order information more easily?

Email Verification

Do visitors need to also enter the email address associated with an order to be able to view order information?

Google Maps API Key

If you’re displaying a map of your order locations (using the Tracking Map checkbox in the Order Information setting above), Google requires an API key to use their maps. Get an API key.

Status Tracking URL

The URL of your tracking page. Required if you want to include a tracking link in your message body, on the WooCommerce order page, etc.

Use WP Timezone

By default, the timestamp on status updates uses your server’s timezone. Enabling this will make it display (in the admin and on the front-end tracking page) using the timezone you have set in your WordPress General Settings instead.