Email Notifications

Now that you’ve created your emails, this page will show you how to configure the notifications in the plugin.


The main trigger for email notifications in this plugin is status updates. As such, you need to assign an email to each status. To do this, go to Settings > Statuses. For each created status, there is a dropdown that includes all the emails you created in this plugin as well as any emails you have created using the Ultimate WP Mail plugin.

Screenshot of the Emails settings page

You can choose a different email for each status or the same email for several different statuses.

Note: There is one extra step to make sure your notifications get sent out on status update. If you go to the Settings > Basic page, there is an option called Order Email Frequency. If you would like an email notification to be sent out on every status update, then you need to set this to On Change. Otherwise, you can set it to only when a new order is created or to never.

Screenshot of the order email frequency setting

Other Email Notifications

There are two other email notification types available in the plugin and they are both for the admin. These can be found in the Premium area of the Settings page. As with the statuses, both can be either an email created in the plugin or in Ultimate WP Mail.

  • Customer Notes Email: Lets you choose which email you want to send to the admin when the customer note is updated for an order.

  • Customer Order Email: Lets you choose which email you want to send to the admin when a new submission is received via the customer order form.

Screenshot of the email notification options