The Order Tracking plugin comes with a Zendesk integration feature that automatically takes any new tickets that you get via Zendesk and creates a corresponding order in the plugin. To enable this, go to Settings > Zendesk and toggle on the switch for Zendesk Integration.
To make sure fake tickets can’t be created by a third party, you should also provide your Zendesk API Key.
Linking Your Zendesk Account
After enabling Zendesk integration in the plugin settings, log in to your Zendesk Admin settings area, click on the Extensions menu item and then click the add target link.
Select the HTTP target option from the list of available options. Enter a title (ex. Status Tracking ticket created), leave the method as GET and the Basic Authentication box unchecked. Next, for the URL enter the following:
http://example.com?Action=Zendesk_Order_Created
Be sure to replace example.com with the URL of your website. Next, change the dropdown box from Test Target to Create Target and click the Submit button.
Go back to the Extensions menu item and then click the add target link again. Select the HTTP target option from the list of available options. Enter a title (ex. Status Tracking ticket updated), leave the method as GET and the Basic Authentication box unchecked. Next, for the URL enter the following:
http://example.com?Action=Zendesk_Order_Updated
Be sure to replace example.com with the URL of your website. Next, change the dropdown box from Test Target to Create Target and click the Submit button.
Next, click on the Triggers menu item, and then click the Add trigger button.
Now create a trigger that fires when a ticket is created, using these settings.
Then create another trigger that will fire when a ticket is updated, with these settings.
That’s it!
There should now be an order created each time a ticket is submitted to you via Zendesk, and the status of that ticket should automatically update on your website tracking form each time you update the status of the ticket via Zendesk.